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本帖最后由 hekeke 于 2018-4-5 12:13 编辑
谷歌翻译于下方
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Erik S. (Enoctus), [05.04.18 11:25]
Everyone,
As you might be aware, DDoS attacks activity has recently exceeded network capacity in our Hong Kong region. Due to the scale of these attacks and overall network incapability in China & Hong Kong, we have been forced to unplug our DDoS protected line for now. Direct China routes are currently suspended due to increasing cost as a result of the attacks. Our contract with HKDC1 has ended back in March. This will not affect our future approach to the Hong Kong region - we treat all of our premium locations with equal care and attention to reliability and service stability.
The future.
We are currently establishing a new datacenter location in Hong Kong which will be ready within a month. This new location will allow maintaining our standard service guarantees of uptime and reliability.
Due to the complexity of Chinese routing, we will probably not be offering direct lines to China for the short term. However, the new location will still offer direct connection and under 50ms latency towards Asia-Pacific region, including Hong Kong, Taiwan, Japan, Thailand, Vietnam, Singapore etc. - all countries except China, and we will still provide access to restricted websites such as TVB, Netflix, 有图比.
Meanwhile, we're still working to re-establish direct routing to China with CN2. At this point, we can't provide any timeframes for this to happen due to certain circumstances being outside of ours and our upstreams' control - DDoS attacks.
Transfers
The migration process will require no actions or changes from your side. There will be no IP changes and we don't expect any significant downtime during this process. In most cases, this would be an entirely unnoticeable change.
Pricing
The good news is that pricing in Hong Kong will soon match with all our other 4 regions without compensating on uptime or features. You will no longer have to pay a premium for the Hong Kong location. We are planning to apply the change immediately after we re-establish our Hong Kong location. (Starting from $5 p/m). Anyone with current, more expensive deals, will have their pricing updated back to the original ones as soon as the situation is under control.
As usual, our best deals for our Hong Kong location can be found on our partner network - https://www.zhujiceping.com/28406.html . Those will remain active for an indefinite amount of time and they're still the most affordable deals both in present and future plans.
Current services
We would also like to remind that refund requests will not be processed due to this being an external factor caused by our competitors in China and extreme market overtaking in short periods of time. We are, however, happy to credit the full amount paid back to your Enoctus balance for future use.
We would like to once again thank our customers for the continuous patience and loyalty during these significant changes to our Hong Kong location.
We do not advise submitting support tickets regarding the points listed above as that would delay our operations. Our customer service team is currently going through a large queue of tickets. If you believe your matter was answered by this email, we would greatly appreciate if you close your support case.
As usual, thank you for your business with us.
Kind regards,
Erik S.
CEO
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大家，
如您所知，DDoS攻击活动最近超过了香港地区的网络容量。由于这些攻击的规模以及中国和香港的整体网络无法使用，我们现在不得不拔掉我们的DDoS保护线。由于袭击造成成本增加，中国直航目前暂停服务。我们与HKDC1的合约已于三月份结束。这不会影响我们未来对香港地区的做法 - 我们对待我们所有的优质地点时都同样重视可靠性和服务的稳定性。
未来。
我们目前正在香港建立一个新的数据中心，并将在一个月内准备就绪。这个新的位置将允许我们维持正常运行时间和可靠性的标准服务保证。
由于中国路由的复杂性，我们可能不会在短期内向中国提供直接线路。然而，新的地理位置仍然可以提供直接连接，并且对包括香港，台湾，日本，泰国，越南，新加坡等亚太地区在内的所有国家 - 除中国以外的所有国家/地区的延迟不超过50毫秒，我们仍然可以访问受限制的网站如TVB，Netflix，有图比。
同时，我们仍在努力通过CN2重新建立直接路由到中国。在这一点上，我们无法提供任何时间表，因为某些情况超出了我们的以及我们上游的控制--DDoS攻击。
转让
迁移过程不需要您的操作或更改。不会有IP更改，我们也不希望在此过程中出现任何明显的停机时间。在大多数情况下，这将是一个完全不明显的变化。
价钱
好消息是，香港的定价很快就会与其他4个地区相匹配，而无需补偿正常运行时间或功能。您将不再需要为香港地区支付保费。我们计划在重新建立香港地点后立即应用这项变更。 （从5美元起）。任何有当前更昂贵的交易的人，只要情况得到控制，他们的定价都会尽快更新到原来的价格。
像往常一样，我们在香港的最优惠价格可以在我们的合作伙伴网络 - https://www.zhujiceping.com/28406.html上找到。那些将无限期地保持活跃，并且它们仍然是目前和未来计划中最实惠的交易。
目前的服务
我们还想提醒一下，退款请求不会被处理，因为这是我们在中国的竞争对手造成的外部因素，以及短时间内极端市场超车。然而，我们很乐意将全额支付给您的Enoctus余额以备将来使用。
我们希望再次感谢我们的客户在我们香港地点的这些重大变化期间持续的耐心和忠诚。
我们不建议提交上述问题的支持票，因为这会延误我们的运营。我们的客户服务团队目前正在经历一大排门票。如果您认为您的问题已通过此电子邮件回复，我们将非常感谢您关闭支持案例。
像往常一样，感谢您与我们的业务。
亲切的问候，
Erik S.
CEO |
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