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Dear Simon King:
We're sending you a copy of our Annual Error Resolution Notice to provide helpful information if you have a billing error or unauthorized transaction on your PayPal account. Just remember that you can check out our Error Resolution Notice anytime by going to the section of our User Agreement "Liability for Unauthorized Transactions and Other Errors".
As always, if you need help or have any questions, visit our Help Center. You can also find the link on any page of our website.
Thank you for being a PayPal customer.
Sincerely,
PayPal
Annual Error Resolution Notice
In case of errors or questions about your electronic transfers, please call us at 888-221-1161 or write us at PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.（我们发送你一份我们的年度错误决议通知提供有用的信息,如果你有一个计费错误或未经授权的交易在你的贝宝帐户。记住,你可以随时查看我们的错误决议通知的部分用户协议“未经授权的交易和其他错误责任”。
像往常一样,如果你需要帮助或有任何问题,请访问我们的帮助中心。你还可以找到我们的网站的任何页面上的链接。
感谢你一个贝宝的客户。
真诚地,
贝宝
一年一度的错误决议通知
的错误或问题关于你的电子转移,请打电话给我们888-221-1161,或写我们在贝宝,经办人:错误决议,邮政信箱45950,奥马哈市东北68145 - 0950就可以,如果你认为你的语句或收据是错误的或如果你需要更多的信息关于上市转让声明或收据。我们必须收到你的信后60天不晚于我们发送第一个语句出现的问题或错误。
告诉我们你的名字和帐号(如果有的话)。
描述错误或转移你不确定,和尽可能清楚地解释为什么你认为它是一个错误或为什么你需要更多的信息。
告诉我们怀疑的金额错误。
如果你口头告诉我们,我们可能需要你寄10日内书面投诉或问题。
我们将确定一个错误发生后10个工作日内我们听到从你和及时纠正任何错误。如果我们需要更多的时间,但是,我们可能需要45天来调查你的投诉或问题。如果我们决定这么做,我们将10日内信用你的账户你认为数量的错误,这样你会有资金的使用在美国时间完成我们的调查。如果我们要求你把你的书面投诉或问题,我们不接受10个工作日之内,我们可能不信用你的账户。
错误涉及到新账户、销售点或foreign-initiated事务,我们可能需要90天的时间调查你的投诉或问题。新账户,我们可能需要20个工作日信用你的账户你认为是错误的。
我们会告诉你结果后三个工作日内完成我们的调查。如果我们决定没有错误,我们将送你一份书面的解释。你可能会问我们在调查中使用的文档的副本。）
啥意思，需要去管他吗？ |
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