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Announcement #1713: Critical Los Angeles Maintenance - 12/16/2024
公告 #1713：洛杉矶关键维护 - 2024 年 12 月 16 日
Overview 概述
Type: Outage 类型： 停电
Severity: Critical 严重性：严重
Date Added: December 10, 2024
上架日期： 2024 年 12 月 10 日
Subzone: Los Angeles:Suite 901
分区： 洛杉矶：Suite 901
Chris Fabozzi (12/10/2024 10:01 AM)
Chris Fabozzi （2024 年 12 月 10 日上午 10：01）
Dear Valued Customer, 尊敬的客户：
As part of our commitment to providing the reliable, world-class service you expect from ColoCrossing, we are conducting an essential infrastructure migration to our new Los Angeles datacenter. This migration will strengthen the underlying infrastructure and network capabilities, delivering immediate enhancements in network throughput, power reliability, and scalability. This work is a vital step in ensuring we continue to meet the growing demands of your business and maintain the high standards you rely on.
作为我们承诺提供您期望从 ColoCrossing 获得的可靠、世界一流的服务的一部分，我们正在将重要的基础设施迁移到我们新的洛杉矶数据中心。这种迁移将增强底层基础设施和网络功能，从而立即增强网络吞吐量、电源可靠性和可扩展性。这项工作是确保我们继续满足您不断增长的业务需求并保持您所依赖的高标准的关键一步。
The maintenance period is scheduled for Monday, December 16, from 7:00 AM PT to 7:00 AM PT December 17. During this time, ColoCrossing staff will be onsite and directly involved in overseeing all aspects of the project, ensuring that the migration is executed efficiently and successfully. While the overall window spans several hours, every effort will be made to minimize the downtime for individual devices. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we complete these critical upgrades.
维护期定于 12 月 16 日星期一上午 7：00 至太平洋时间 12 月 17 日上午 7：00。在此期间，ColoCrossing 工作人员将在现场直接参与监督项目的各个方面，确保迁移得到高效和成功的执行。虽然整个窗口持续数小时，但将尽一切努力最大限度地减少单个设备的停机时间。对于由此可能造成的任何不便，我们深表歉意，并感谢您在我们完成这些关键升级时的理解。
Prior to the start of the maintenance, we recommend that you initiate your standard backup processes to ensure data integrity and to safeguard your systems. Additionally, we recommend that you power down your systems prior to 7:00 AM PT. For devices still powered on at the beginning of the maintenance window ColoCrossing will attempt to soft power down the devices prior to the start of the maintenance.
在开始维护之前，我们建议您启动标准备份过程，以确保数据完整性并保护您的系统。此外，我们建议您在太平洋时间上午 7：00 之前关闭系统电源。对于在维护时段开始时仍处于开机状态的设备，ColoCrossing 将尝试在维护开始之前对设备进行软关机。
If you have questions or would like assistance in preparing for this maintenance, our team is here to help. Additionally, for customers seeking to minimize service disruptions, we invite you to explore options for temporarily or permanently setting up services at other ColoCrossing data centers. Our support team is happy to discuss these options and assist with the transition as needed.
如果您在准备此次维护时有任何疑问或需要帮助，我们的团队随时为您提供帮助。此外，对于寻求最大限度地减少服务中断的客户，我们邀请您探索在其他 ColoCrossing 数据中心临时或永久设置服务的选项。我们的支持团队很乐意讨论这些选项，并根据需要协助您进行过渡。
For any questions or to discuss your specific needs, please open a support ticket or call 800-518-9716. Our team is available to provide guidance and address any concerns you may have. Thank you for your understanding and continued partnership as we work to improve our Los Angeles operations and elevate the service experience we provide.
如有任何问题或要讨论您的具体需求，请打开支持票证或致电 800-518-9716。我们的团队可以为您提供指导并解决您可能遇到的任何问题。感谢您的理解和持续的合作，因为我们正在努力改善我们的洛杉矶运营并提升我们提供的服务体验。
Sincerely, 真诚地
The ColoCrossing Team ColoCrossing 团队 |
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