甲骨文二步验证丢失...sr找回到这一步怎么弄

Gongqiao24

本帖最后由 Gongqiao24 于 2024-2-7 00:27 编辑

是用Email发给他？还是在sr里回复
Then attach that email to this service request in .eml file or .pdf.
这个eml pdf是说用邮件回复他吗 他也没说回复哪个邮箱
I authorize Oracle Support to reset the MFA Factors on my cloud account:
Name:
Email:
Role: Identity Domain Administrator
SR#:
Identity Domain Name:
Account Name:
Subscription ID:
这里怎么填。。。。懵了


Hello,

If you are not able to login to the Default Domain or use another factor I will request that our Service team reset your factors.

We will need your authorization first.

Would you email yourself the following completed authorization template from the email address listed on the account?

Then attach that email to this service request in .eml file or .pdf.

Template:
-----------------------------------------------------------------------------------------------------
I authorize Oracle Support to reset the MFA Factors on my cloud account:
Name:
Email:
Role: Identity Domain Administrator
SR#:
Identity Domain Name:
Account Name:
Subscription ID:
--------------------------------------------------------------------------------------------------

If you need assistance during my off-shift hours, please call your local Oracle Support number and request for reassignment of this SR.
Oracle Support numbers: http://www.oracle.com/support/contact.html

Thanks & Kind Regards,
Martin Avila
Oracle Cloud Infrastructure Customer Support
Working Hours: Mon-Fri | 7 AM to 4 PM CDMX Time
Join our OCI Community Forums at Cloud Customer Connect for help
Find OCI Product documentation at https://docs.cloud.oracle.com
To Contact Oracle Support visit https://support.oracle.com/ to file or view support tickets

树欲静

不懂

hfhfg

本帖最后由 hfhfg 于 2024-2-7 00:46 编辑

用账户绑定的email按这个格式发一遍邮件给自己，然后下载为eml或者pdf格式文件，再以附件形式上传到服务请求中。

hfhfg

意思就是说，不需要楼主自己用word按照模板写一份文件，而是通过这种方式，生成一份授权模板的pdf或eml。

Gongqiao24

hfhfg 发表于 2024-2-7 00:49

意思就是说，不需要楼主自己用word按照模板写一份文件，而是通过这种方式，生成一份授权模板的pdf或eml。 ...
客服说重置了
但是登录还是需要验证码...
再问就给我发这个
We went ahead and performed the reset on the Identity Domain, try to log in on that one, then, from there you can reset your fators if required.
不知道啥意思。。