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Chat transcript:
( 07:37:21 ) Visitor: Why can't the capacity be increased automatically?
( 07:38:02 ) Cooper: Hey Jin! Thank you for contacting Dropbox Support. My name is Cooper, and I will be more than happy to assist you right away.
( 07:38:21 ) Cooper: Just to confirm, you wanted help with your Dropbox storage being added automatically? I can definitely help with that!
( 07:38:57 ) Visitor: Yes, I do.
( 07:41:12 ) Cooper: We're currently in the process of changing how the quota is being distributed to our Advanced users, so, for now, we can only increase your storage by 1 TB per month.
( 07:41:18 ) Cooper: This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
( 07:44:11 ) Visitor: 1T?
( 07:44:33 ) Cooper: Yes, that is correct, as mentioned, this is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
( 07:46:13 ) Visitor: Is it safe to assume that the capacity has been restricted?
( 07:47:12 ) Cooper: In that the amount you can increase your Business plan space by has been restricted for now, yes
( 07:47:17 ) Cooper: We do not yet have an estimate as to when we will be able to grant larger quota increases.
( 07:50:04 ) Visitor: Okay, got it.
( 07:51:41 ) Cooper: Okay then
( 07:51:42 ) Cooper: Is there anything else I can help you with while we are still connected?
( 07:56:48 ) Cooper: Are we still connected?
( 08:04:15 ) Cooper: In case this chat closes due to inactivity, I will follow up with you via email, including a summary of our conversation and a ticket number, to which you can reply to and get in touch directly with me to continue troubleshooting.
( 08:07:23 ) Cooper: It seems you are away right now. Thank you for contacting Dropbox! We would love to hear how satisfied you are with the help you received, via the following one-click rating, after I close the chat. Have a lovely day! |
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