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楼主 |
发表于 2009-9-23 09:37:53
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Dear Jane,
I show the hosted domain is currently yiwang123.com.cn. I show this domain is pointing to the right DNS and resolves when accessed from here.
If you still can not access yiwang123.com.cn you can use the steps below to run a trace to the domain name.
If you are using the Windows operating system, follow these steps to get the trace route results:
• From your Start Menu, go to "Programs", then to "Accessories".
• Here you will find either "MS-DOS Prompt" or "Command Prompt".
• Click on that program and a window should appear with some information regarding your version of windows and a prompt. The prompt should be similar to the following:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\WINDOWS>
NOTE: The command prompt window may show different text than the above. However, that will not affect this process.
At the prompt, enter the following:
tracert yiwang123.com.cn
After typing this press ENTER, you will get back a long list of information, and it will return to the original prompt you started with. To copy the results, right click on the menu bar of this window, go to "Edit" and select "Mark". Starting at the upper left-hand corner of the command prompt window, highlight the full contents of the trace results. Once you have it all highlighted, press the ENTER key on your keyboard. This will put the highlighted information into your Windows clipboard, allowing you to paste that into a text file to attach to your response.
If you are using Macintosh OSX, you can use an application called Terminal to run a trace route. You should be able to locate Terminal in your hard drive in the Utilities folder, under Applications.
NOTE: Terminal uses a command-line interface. This means you'll be entering commands at a prompt rather than using the more familiar Aqua graphic interface.
Once you have launched Terminal, enter the following to run the trace route:
traceroute yourdomainname.com [replacing yourdomain.com, with your domain]
Once this has completed, highlight the contents of the Terminal window. Click on the "Edit" menu and select "Copy". You can then paste this information into a text file, which you would then attach to your response.
We understand that this is quite a few steps; however this will allow us to further research the problem you are experiencing. We appreciate your assistance in tracking down the source of this problem.
In the event that you require further assistance with this matter, please feel free to respond with the following information and we will be happy to provide you with a callback to complete your support request.
Phone number:
Times available:
Time Zone:
Please let us know if you have any further questions, comments, or concerns by replying to this email. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.
Sincerely,
Amber P.
Online Support Team
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发表于 2009-9-22 08:47:11