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Dear Valued Customer:
On May 3, 2009, between 12:01am and 5:00am CDT, The Planet's Network Team will update our secondary distribution routers (DSRs) in our D2, D3, D4 and D5 data centers. As you may remember, we performed a similar maintenance in March that did not result in any downtime, so we do not expect any downtime as a result of this maintenance.
This update will enable Multi Protocol Label Switching on each router, which allows for new product and service availability in the referenced data centers. In the unlikely event your servers in Dallas are affected, the impact will be less than one minute of service degradation. Because The Planet's corporate Web site and Orbit support portal are hosted in our Dallas data centers, there is a very small chance that those resources will be temporarily unavailable during this maintenance period.
If you have any questions about the planned maintenance, please contact your sales representative or our Customer Care Department through the Orbit ticketing system, Live Support chat, or by phone at 866-325-0045.
Sincerely,
The Planet Support Team |
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