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来源：https://www.lowendtalk.com/discussion/comment/3242984/#Comment_3242984
中文在下面。
Hello All ,
I have not connected in the last days because i am focused in calculate the impact of storage plans affected (not all was affected like many sugest here) , we had 3000 clients afected in this shit so we have decided to make a total (calculate the remain month prepayed ) so the total is 39679 dollars. After know the amount what we need to return we have decided to make refund to all this clients for the prepayed months. I know the comunication was not my strong way ... but like i have told always we have a linmited people here so i have focused in nubers and find a way to not close this business because i have dedicated 9 years of my life in this. So what we have decided is refund this money to the clients (we will start from monday) , only to the affected clients . After some month after this will calm down this clients who will be refunded will have the posibility to buy a new storage plan and get 1 year for free (you can pay only 1 month and we will give 1 year free like compensation) . In the next 3 days we will also recreate 400 vps of 1tb with the hdd what we have recuperate from the old storage rack to the clients who expressed told us to recreate and was not ask for refund.
Also i will ask to some questions :
1) no we do not close , never planned this was a incident and i have not been prepared for this.
2) some people acuse us for sell 193 prefix ... yes i sell it in order to get money to buy new hdd wich is 2x more expensive this days , we have plenty ips so we have sell the spamed one in order to keep the clear ones. We operate with multiple company and in everyone we have get /22 from RIPE some years ago so we have plenty ips unused so i have decided to sell in order to get cash asap to mantain hostsolutions up and refund the clients affected.
3) Thanks to all who personally call me to ask if is all ok , to mention a message who told us about olx.ro as hi tink we sell the hardware too ... i do this in the last 10 years so no worry the servers wich is for production is for production and was not sell.
4) Sorry to this comunity for my absence but in this period i am not in my best feeling after this incident so with the resource what i have i try to find a middle solution.
5) no we will not close , we will not rebrend , we will not dissaper , the clients with dedicated servers or with any other service active can confirm we had zero downtime this period.
I wil keep connect here to give some news until we will finish the refund process.
6) in order to do this process fast we will delete 1500 tikets (sorry but have people who have opened more than 10 tikets ) and if you still need to open a tiket please proceed , if is related to the incident and you need to have the service recreated please reopen a tiket if not you will be refunded automatically. (please note we can recreate only 400 vps so the first come first serve)
Thanks all.
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大家好：
由于这段时间忙于统计损失，没空来发帖告诉你们进展。并不是所有服务器都坏了，大约有3000名客户所在的储存服务器受到了影响，金额为39679美元。由于我们人手不足，所以搞清楚具体退款数额，避免倒闭才是目前的重中之重。我们决定为所有收到影响的客户退款，等这事平息下来，几个月后，这些客户可以再次购买大盘鸡，并获得1年免费时间（买一个月都行也补一年）。退款从下周一开始。我们修复的硬盘可以开出大概400个1T的VPS，明确告知我们不退款继续开机的客户，将会在接下来3天之内重新开机。
回答其他问题：
1、不会倒闭。不会倒闭。不会倒闭。
2、有人发现我们出售了193开头的IP。是的，硬盘太贵了，卖点被标记过的垃圾IP来买硬盘。数年前我们从RIPE采购了/22的IP，还有大量IP空闲，所以出售一些换取资金来购买硬盘、为客户退款、避免公司倒闭，你们能理解吧！
3、谢谢那些给我打电话的朋友。有人还发现我在olx.ro（罗马尼亚的闲鱼）卖硬件，别担心，卖的都是淘汰下来的旧机器，生产环境的机器可不敢卖。
4、由于这段时间一直忙于协调资源来找出解决方案，所以没有发公告，也没空水帖子。
5、再说一遍，不会倒闭。独服客户，以及其他非储存节点客户都可以证明，我们的服务在这段时间并未中断。从现在开始，到退款完毕，我会经常来告诉大家进展。
6、为了尽快处理这件事，我们删除了1500个工单（有些人是真的狗，1个人发十几张工单）。如果你的问题不是这个故障造成的，请再发一次。如果你需要恢复服务器而不是退款，请发工单。注意，我们只有400个位置，所以，先到先得。未发工单的客户将默认退款。
就酱。 |
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