发个pr的工单处理，给大家品读一下

aweihaitun

最初的问题是宝塔显示vps接近一个月无缘无故负载持续超高，主要是cpu占用太多了，但是我自己的vps里面登陆进去看几乎没有什么cpu占用，所以觉得是母鸡的问题，让pr客服给解决了一下，第一次磨了半天给重建vps，换了个ip（155.94.143.153），但是这个ip被墙了，只能用代理访问，我坚持说这个是他们的原因，磨了几天的嘴皮子，又给换了个ip（198.55.122.250），这个ip直接全球断网，除了pr自己的机器，ipip全球都100%丢包。磨了几天，死活不换，必须要用交5美元，真是没耐心了。。。
  下面是整个沟通的过程，大家看看
[ol]

Aswin Narayan

Hello,

If you want to change the IP you have to pay $5.

Aswin N. | Senior Support Engineer

02/20/2020 (05:15)

Me

Client

I heard that if the ip was attacked by DDoS, it would be disconnected from the Internet.

I wonder if that's the reason

02/20/2020 (00:39)

Me

Client

I won't keep in touch with you all the time if there's no problem, Please log on my vps and check about it, the password is 3W9Egb1pQo1TdY3Xc2.

Please be professional!

I don't want to waste each other's time,it's been two weeks since I started

02/20/2020 (00:32)

Me

Client

高墙 can't block a connection from USA to USA.

I can't ping google.com when I logged on the vps of 198.55.122.250 by vnc, why?

02/20/2020 (00:13)

Jomin Dominic

Hello XXX,

The Great Firewall of China (高墙) is blocking the IP.

Jomin D. | Senior Support Engineer

   

02/19/2020 (21:20)

Me

Client

Password：

vS7GL90C1zXx6plWk0

Please take a trying on it

02/19/2020 (21:08)

Me

Client

I have reintalled the OS.

When I logged on the vps by vnc,I found out that the vps can't ping google.com

02/19/2020 (20:01)

Me

Client

All other vps can't connect to this vps except for your own brand of vps, like VULTR,linode,HostUS,DigitalOcean,virmach...

02/19/2020 (18:54)

Me

Client

This IP is not blocked by 高墙 and I know exactly what happens when ip is blocked.

I have several vps in USA, when I logged on the vps in USA and made a ping test, it was still a failure.

Please tell me why.Does the United States have 高墙? Didn't your technical problems prevent ip from being accessed anywhere?

02/19/2020 (14:16)

Aswin Narayan

Hello,

If you pay $5 we will definitely change you an IP.

We are helpless in this situation.

Aswin N. | Senior Support Engineer

02/19/2020 (00:56)

Me

Client

I'm very disappointed with your service. You said that my IP is blocked even without a test.

I can't access this IP with an American IP.

Attachments (3)

_20200219165319.png

_20200219165558.png

_20200219165611.png

02/19/2020 (00:40)

Jomin Dominic

Hello XXX,

Your IP is blocked by 高墙. To change the IP there is a $5 one time fee.

Let us know if you like to proceed.

Jomin D. | Senior Support Engineer

02/18/2020 (05:33)

Me

Client

The IP (198.55.122.250) cannot be connected, it's been two days. Please deal with it as soon as possible

02/17/2020 (00:49)

Jomin Dominic

Hello XXX,

The ticket has been assigned and it is being reviewed.

Jomin D. | Senior Support Engineer

02/17/2020 (00:00)

Me

Client

I have a few vps whick location in Losangeles, I made some test on them and found out the same thing

02/16/2020 (23:50)

Me

Client

I tried to ping the new IP,but it was not work,even I use some diffrent proxys in USA.

Is something wrong on it?

Please help me.

02/16/2020 (23:12)

Jomin Dominic

Hello XXX,

I have changed the IP to

198.55.122.250

Jomin D. | Senior Support Engineer

02/16/2020 (22:55)

Me

Client

Hello.

It's been a few days. Why do you still have to deal with my problem.

Please deal with it as soon as possible, it seriously affects my use.

Thank you very much

02/14/2020 (06:49)

Siju Varghese

Hello,

We will check this and update you shortly.

Siju V. | Senior Support Engineer

02/14/2020 (05:52)

Me

Client

Please deal with my problem as soon as possible

02/13/2020 (00:13)

Aswin Narayan

Hello,

We will check this and update you shortly.

Aswin N. | Senior Support Engineer

02/12/2020 (23:54)

Me

Client

Here is the problems with test001:

2.The usable mem is only 1882044 kb and it should be 2G.

3.IP address is blocked by China and the previous ip is fine.

Please pay attention to my previous reply.Due to different time zones, communication is not good.

02/12/2020 (14:46)

Jomin Dominic

Hello XXX,

May I know the exact issue your are facing now?

Jomin D. | Senior Support Engineer

02/12/2020 (00:58)

Aswin Narayan

Hello,

We will check this and update you shortly.

Aswin N. | Senior Support Engineer

02/12/2020 (00:55)

Me

Client

The right password is 1V4FwkeC30nSj3zVH4

I'm sorry to give you the wrong password

02/11/2020 (00:24)

Siju Varghese

Hello,

I can not login to your server using the given password.

Siju V. | Senior Support Engineer

02/10/2020 (23:58)

Me

Client

It's not my problem from beginning to end, it's your product that has problems and affects my use.

02/10/2020 (23:56)

Me

Client

Password: 1lw7EVR1o8Ff5AWv9g

It's because you can't solve the problem so you changed my IP address, but I can't use it. You can't let me pay for it.

Isn't that so?

02/10/2020 (23:48)

Siju Varghese

Hello,

Can you please give the login credential for further checking.

To change the IP there is a $5 one time fee.

Let us know if you like to proceed.

Siju V. | Senior Support Engineer

02/10/2020 (23:27)

Me

Client

So I have two acounts now, "pacrack3732" and "pacrack_3732", vps of "test001" use the first account, and vps of "test002" use the second account.

I don't know how long the new IP will be blocked by 高墙, so can you change the IP for me?

I noticed that the second problem has not been solved.

02/10/2020 (23:15)

Siju Varghese

Hello,

Your test001 server details are in a different account, account details are given below.

URL: https://master-stack01.pacificrack.com

Username: xxxxx

Password: xxxxx (If you already have access to the control panel please use your existing password)

高墙 IP blocking should be temporary, possibly will resume shortly.

Siju V. | Senior Support Engineer

02/10/2020 (22:40)

Me

Client

Here is the problems with test001:

1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.

2.The usable mem is only 1882044 kb and it should be 2G.

3.IP address is blocked by China and the previous ip is fine.

02/10/2020 (19:57)

Siju Varghese

Hello,

Upon checking, I could not find any issue with the IP.

Siju V. | Senior Support Engineer

02/10/2020 (19:46)

Me

Client

test001

02/10/2020 (13:14)

Jomin Dominic

Hello XXX,

For which VPS "test001" or "test002" do you want me to change the IP?

Jomin D. | Senior Support Engineer

02/10/2020 (06:35)

Aswin Narayan

Hello,

The concerned department will update you soon.

Aswin N. | Senior Support Engineer

   

02/10/2020 (02:41)

Aswin Narayan

Hello,

We are checking. We will update you soon.

Aswin N. | Senior Support Engineer

02/10/2020 (02:37)

Me

Client

In addition to the problem just discovered, there is another, I cannot connected this vps.

This problem was not found because of the proxy I have been using before. I cannot use this ip.

Please change the ip for me because changing the previous IP is not my reason

02/10/2020 (02:21)

Aswin Narayan

Hello,

Thank you for writing in. We will update you shortly.

Aswin N. | Senior Support Engineer

02/10/2020 (02:19)

Me

Client

Here is some screenshots, please check on them

Attachments (2)

_20200210181801.png

_20200210181927.png

02/10/2020 (02:16)

Me

Client

Yes,I have received the email. I'm glad the previous question is gone, but new problems arise:

1.I cannot find the vps on the page of Control Panel, there is only one vps on it,but I have two.

2.The usable mem is only 1882044 kb and it should be 2G.

02/09/2020 (10:35)

Aswin Narayan

Hello,

I have recreated your server please check the mail and spam box for the welcome mail.

Aswin N. | Senior Support Engineer

02/09/2020 (04:02)

Me

Client

Yes, please do it

02/09/2020 (03:57)

Siju Varghese

Hello,

Can I recreate the server? recreation cause data loss.

Siju V. | Senior Support Engineer

02/09/2020 (00:24)

Me

Client

I have reinstalled the server,but the problem is still there.

Please check other hosts to see if there are some hosts using a large number of CPU

02/07/2020 (12:02)

Siju Varghese

Hello,

Can you try reinstalling the server?

Please note that, while reinstalling the entire data will be wiped out.

Siju V. | Senior Support Engineer

02/07/2020 (07:31)

Aswin Narayan

Hello,

We will check this and update you soon.

Aswin N. | Senior Support Engineer

02/07/2020 (00:42)

Me

Client

password

S5QKp67F6veGiux00E

02/07/2020 (00:32)

Jomin Dominic

Hello XXX,

Can you please provide us the root password to check further.

Jomin D. | Senior Support Engineer

02/06/2020 (22:26)

Me

Client

This is a screenshot of the English version.

02/06/2020 (22:17)

Me

Client

The cpu pecent of my vps is very high, I had checked my vps and found out nothing on it. I think it may be affected by other hosts

Please help me

[/ol]复制代码

dragonfsky

不要勉强外包的三哥客服了ᶘ ͡°ᴥ͡°ᶅ

laogui

难受

hellfires

呃。我机子100并发跑了3GB流量就停机了。。。够垃圾

baidns

pr客服应该没有技术，只会换换换，重建等等

李某某

本来就是灵车

MJJ思密达

不用发了 大家都已经知道他是顶尖灵车了



紫薯布丁紫薯布丁

泰阳

我已经骨折跳车了

yem

我在老家用联通，主用pr…

myth

远离pr,  垃圾的飞起。管理界面都一堆bug，