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ICANN reviewed your complaint and requires additional information. Please provide ICANN the following before 25 September 2017:
- Please provide evidence (such as emails, customer service tickets, or screenshots of the customer panel showing system failures) that you have contacted the registrar of record (or reseller, if applicable) to request a transfer (including requesting the AuthInfo code and/or unlocking the domain name) and did not receive assistance within 5 days from the date of your request.
- Please clarify whether you want to transfer the domain name from the registrar of record Xin Net Technology Corporation to a different registrar or if you only want to change your web-hosting provider. Please note that ICANN does not have contractual authority to address any customer-service related matters that fall outside of the Registrar Accreditation Agreement (RAA) (e.g., web-hosting). However, if your issue involves a transfer between registrars, it may involve noncompliance with an ICANN Consensus Policy or agreement.
- Please provide copies of any and all communications you have had with the registrar(s) (and reseller(s), if applicable) regarding this matter, so that ICANN can determine whether your concerns can be addressed under the Registrar Accreditation Agreement (RAA) and ICANN's Consensus Policies.
- Please provide any other records or information relevant to your complaint.
- Please confirm your permission for ICANN to forward your complaint below and any attachment you may provide in your response(s) to the registrar of record and any other party with whom ICANN may consult in order to address your complaint.
Please send the information and records requested above via reply email (no more than 4 MB total) and do not change the email subject heading. Please provide records as attachments in .TXT, .PDF, or .DOC(X) format.
If you do not provide this information before 25 September 2017, ICANN will close your complaint.
Sincerely,
ICANN Contractual Compliance
我的锅，唉，我现在已经把这个作为重要邮件了 |
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