Lunarpages的ticket问题上有个小锁的含义

cpuer

This ticket is currently locked

意思是当前正有个工作人员给您处理，大概是他们工作人员太多，如果有工作人员在解决这个问题就会上锁，意思是告诉别的工作人员已经有人处理了，你们忙别的去吧，避免重复工作。

huandream
What's mean "This ticket is currently locked"?

Mitch
That is what shows up when a member of tech support is currently working on your ticket.