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Our Los Angeles DC-02 datacenter (Multacom) is facing a facility outage, we are currently looking into this further with Multacom. We will update once we have additional information to share regarding this matter.
UPDATE: There is an active incident on the 61st floor of the Aon Center building. The Los Angeles Fire Department is on-site. This event has not affected our upstream provider, which is located on a different floor within the facility. However, as a precautionary measure, the building's power has been turned off pending further direction from the Los Angeles Fire Department. We will share further updates as they become available. Rest assured, we are in close communication with Multacom, and are taking all necessary precautions to bring services back online as soon as possible.
UPDATE: Based on ongoing conversations, LAFD is working with building engineers and is doing their best to restore power where possible. Building generators are also being activated, so RackNerd services should begin to be restored shortly. There is no particular update on which servers are coming online first, but this is just commencing now. Further updates to follow.
UPDATE: We are working very closely with our upstream, Multacom, and hundreds of physical RackNerd servers have already been powered back on. We will share additional updates once available.
UPDATE: For those curious, if you are experiencing slowness when attempting to access our website/client area -- this is due to the fact that the SolusVM API is facing elevated usage levels due to an increase in customers attempting to reboot their services. We are working on releasing a fix for this.
UPDATE: All shared/reseller hosting servers in Los Angeles DC-02 are back online, with the exception of the "fiber" server which is actively being worked on. VPS nodes are still in progress (hundreds of physical hypervisors are already back online), and are quickly being turned back on in phases.
UPDATE: Our website & client area is now stable and accessible, our support engineers are actively working to address the support ticket queue. RackNerd Management staff is actively engaged with our upstream as well.
UPDATE: Power has been restored to hundreds of additional physical servers just now, we will update once we have more information.
UPDATE: We are continuing to make significant progress in turning back online VPS node infrastructure. Hundreds and hundreds of physical hypervisors are already back online, and available for use.
At this time, the following physical hypervisors are still powered off. We are in close communication with the facility staff, and these will be powered on as soon as possible:
LAXSSD6010nerd7DC02, LAXSSD6013nerd7DC02, LAXSSD6014nerd7DC02, LAXSSD7001nerd2DC02, LAXSSD1050nerd2DC02, LAXSSD6011nerd7DC02, LAXSSD930nerd2DC02, LAXSSD102nerd1DC02, LAXSSD6012nerd7DC02, LAXSSD4023nerd6DC02, LAXSSD3021nerd3DC02, LAXSSD3019nerd3DC02, LAXSSD3001nerd3DC02, LAXSSD4022nerd6DC02, LAXSSD4020nerd6DC02, LAXSSD4032nerd6DC02, LAXSSD5003nerd3DC02, LAXSSD4002nerd6DC02, LAXSSD4006nerd6DC02, LAXSSD4009nerd6DC02, LAXSSD4024nerd6DC02, LAXSSD4039nerd6DC02, LAXSSD5006nerd3DC02, LAXSSD5007nerd3DC02, LAXSSD6018nerd7DC02, LAXSSD820nerd2DC02, LAXSSD940nerd2DC02, LAXSSD1080nerd2DC02, LAXSSD4005nerd6DC02, LAXSSD4008nerd6DC02, LAXSSD4034nerd6DC02, LAXSSD5001nerd3DC02, LAXSSD5002nerd3DC02, LAXSSD5807nerd2DC02, LAXSSD6017nerd7DC02, LAXSSD810nerd2DC02, LAXSSD840nerd2DC02, LAXSSD880nerd2DC02, LAXSSD920nerd2DC02, LAXSSD970nerd2DC02, LAXSSD4001nerd6DC02, LAXSSD4021nerd6DC02, LAXSSD4036nerd6DC02, LAXSSD4037nerd6DC02, LAXSSD4038nerd6DC02, LAXSSD5801nerd2DC02, LAXSSD6015nerd7DC02, LAXSSD6020nerd7DC02, LAXSSD6024nerd7DC02, LAXSSD6016nerd7DC02, LAXSSD6019nerd7DC02, LAXSSD4010nerd6DC02, LAXSSD610nerd1DC02, LAXSSD6007nerd7DC02, LAXSSD103nerd1DC02, LAXSSD4042nerd6DC02, LAXSSD6009nerd7DC02, LAXSSD900nerd2DC02, LAXSSD4012nerd6DC02, LAX011nerd4dc02WIN, LAX014nerd4dc02WIN, LAX012nerd4dc02WIN, LAX015nerd4dc02WIN |
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